General Terms and Conditions

1. Basic Provisions

1.1. General Terms and Conditions (hereinafter the “GTC”) of Epos spol. s r.o., Paseky 455, 763 11 Želechovice nad Dřevnicí, Czech Republic, ID No. 40942031 (hereinafter the “Supplier”) are an integral part of the purchase agreement or the binding order replacing the purchase agreement.

1.2. The GTC set out the main principles of supplier-customer relationships, conditions of production, delivery and handling of products agreed in the contractual relationship.

2. Conclusion of Purchase Agreements/Orders and Their Execution

2.1. The mutual relations between the Supplier and the customer are always regulated by contract, whereby the relationship is deemed to have been established on the basis of an order confirmed by the Supplier.

2.2. When establishing a new supplier-customer relationship, the customer is obliged to provide the Supplier with all of their identification documents, i.e., in particular copies of the extract from the commercial register or trade register, as appropriate, and the certificate of the VAT number.

2.3. The customer shall furthermore supply, for the execution of their request (order), all the documents specified by the Supplier necessary for the implementation of the product and shall provide the necessary cooperation in connection with the specification of all parameters (production documents, proofs, samples, delivery conditions, etc.) of the product to be supplied according to Nos. 2.10 and 2.11.

2.4. If the customer fails to provide the Supplier with the necessary documentation or cooperation during the preparation period, the Supplier reserves the right to suspend the start of production of the product until these conditions are met and to extend the agreed performance period by the period of delay.

2.5. The Supplier shall have the right not to accept an order from a customer who has not properly fulfilled their contractual obligations in the past.

2.6. The Supplier shall not be liable for non-conformities of substance or content in the customer’s delivered and approved assignment (order, documents), unless the customer has notified the Supplier in writing and requested their removal, or in cases where the Supplier has notified the customer of the non-conformity and the customer has nevertheless insisted on its compliance, as well as if the Supplier could not have detected the non-conformity.

2.7. The Supplier shall not be liable for any infringement of intellectual property or copyright committed by the customer in the contractual relationship (product procurement). In the event of any sanctions against the Supplier on account of such infringement, the Supplier shall be entitled to claim compensation from the customer for the damage so incurred.

2.8. All parameters of the product to be supplied are specified in the quotation or the associated graphic preview (drawing) submitted prior to the first production of the product.

2.9. The particulars of each product request shall include: the name of the product, the shape of the product, the dimensions of the product, the material used, the quantity with indication of the unit of measurement, the degree of security, the graphic design (if available), the specifications for the design of the output (winding, print orientation), the intended method of application, the intended use (exterior, interior), the required delivery date and the method of delivery.

2.10. The details of the first product order must include: the Supplier’s internal product designation (code) (if specified), product name according to the Supplier’s quotation, product dimensions, quantity ordered with the unit of measure, price, required delivery date, delivery address, billing address, contact person.

2.11. The details of the product sub-order must include: the Supplier’s item code (abbreviation – see invoice/delivery note); product name, product dimensions, quantity ordered with the unit of measure, price, required delivery date, delivery address, billing address.

2.12. The customer shall pay the costs of production preparation as specified by the Supplier – in particular for printing forms, plates, sheets and cutting tools. These shall remain their property and shall be stored by the Supplier for a period of 12 months from the last production of the product for possible further use. If they are not collected by the customer within 14 months of the last production of the product, the Supplier shall have the right to dispose of them at its discretion.

2.13. Orders, purchase agreements between the contracting parties shall be based on specific orders from the customer, which shall be delivered to the Supplier at the contact address:

• By mail: Epos spol. s r.o., Paseky 455, 763 11 Želechovice nad Dřevnicí, Czech Republic
• or by e-mail: objednavky@eposprint.cz, contact telephone: +420 577 901 159

2.14. Within 24 hours, the customer will receive an e-mail confirmation of receipt of the order – order/purchase agreement with the price and delivery date.

2.15. If the Supplier does not receive a confirmed order/purchase agreement from the customer within 24 hours or has no objections to the confirmed order, the Supplier will consider the order/purchase agreement so prepared as agreed.

2.16. Orders/purchase agreements received by the Supplier after 14:00 will not be processed until the following day. If the customer does not receive a confirmed order/purchase agreement within 24 hours, the customer will contact the Supplier to clarify the reason for the non-confirmation of the order.

2.17. If the contracting parties agree to cancel the contract, the customer shall be obliged to reimburse the Supplier for all implementation costs incurred up to that point, up to the total contractually agreed price.

2.18. The Supplier shall inform the customer of all facts that could affect the quality of the product or its intended use.

2.19. The delivered product shall be manufactured and delivered in a quality corresponding to the capabilities of the respective production technology and the parameters confirmed by the order.

2.20. The Supplier shall be fully responsible for the legibility of only those barcodes that meet the requirements of the relevant (EAN) standards in terms of dimensions and colour (including background colour).

2.21. The Supplier reserves the right to invoice processed graphic proofs that have not been implemented within the past 60 days since the last proof version. The price for graphic proofreading is 800 CZK/hour excluding VAT.

2.22. The Supplier may deviate from the quantity specified by the customer in the delivery, due to the characteristic possibilities of the production technology, according to the specifications in the offer or order for the item in question.

3. Change to an Order

3.1. The Supplier undertakes always to review the customer’s request for a change to an existing order/purchase agreement and undertakes to accept it if the Supplier’s stock capacity and production program permits such a change without increasing the costs of production and dispatch of the goods.

3.2. If the customer requests an increase in the quantity of product in an existing order/purchase agreement, the Supplier shall assess the possibility of delivering the increased quantity within the originally requested timeframe. If it is not possible to meet the original deadline, the Supplier shall inform the customer of the new deadline for the fulfilment of the revised order. Confirmation of the new deadline by the customer shall be deemed to be acceptance of the amendment to the sub-purchase agreement.

4. Purchase Price and Payment Terms

4.1. The quotation contains a proposal of prices (costs) for the implementation of the customer’s requirements, including a proposal of payment terms.

4.2. The price of the product shall be plus the applicable VAT rate and any other taxes and customs or other charges applicable at the time of shipment of the product:

• Shipping fee for a parcel without cash on delivery CZK 129 + VAT (valid for Czech Republic)
• Shipping fee for a parcel with cash on delivery CZK 149 + VAT (valid for Czech Republic)

4.3. Payment terms are negotiated individually, based on the proposal in the Supplier’s quotation.

4.4. The customer is obliged to pay the Supplier the agreed purchase price under the agreed conditions.

4.5. If the invoice does not contain the specified particulars or if it contains incorrect information, the customer is entitled to return such invoice within 7 days of its receipt, indicating the missing particulars or information. In such case, the customer shall not be in default of payment of the purchase price, the due date shall be interrupted and the new due date shall commence from the date of delivery of the corrected invoice to the customer.

4.6. The Supplier may at any time, at its sole discretion, and without any notice, set off any amount due to the customer.

4.7. In the event of default in payment by the customer, the Supplier shall be entitled to charge the customer a contractual penalty of 0.05% of the amount due for each calendar day of delay beyond the due date for payment. This shall be without prejudice to the Supplier’s right to compensation for damages and the Supplier’s right to the late payment interest at the statutory rate.

5. Express Production

5.1. Standard production for custom production is 3 weeks from the approval of the documents for production.

5.2. For express production involving a shorter time than standard production, a charge may be made, the amount of which will be agreed between the Supplier and the customer individually.

6. Delivery Conditions, Packaging

6.1. The Supplier shall deliver the product to the customer no later than the date confirmed in the order. If the Supplier is unable to meet the delivery date for serious reasons, it shall always notify the customer immediately if this occurs.

6.2. If the customer arranges transport by their own carrier, at their own expense, they shall state this in their order. The actual delivery of the goods shall take place by handing them over to the carrier at the Supplier’s premises. The risk of damage to the goods shall pass to the customer upon such handover. In this case, the delivery date shall be deemed to have been met by the release of the product for collection (notification by the Supplier to the customer).

6.3. The Supplier shall deliver the entire ordered quantity at once (unless otherwise stated). The product shall be unmistakably marked and packaged according to the standard requirements for the particular mode of transport and handling.

6.4. Title to the goods shall pass to the customer upon full payment of the purchase price. The latter is obliged to acknowledge receipt on the delivery note or the corresponding document of the carrier (bill of lading).

6.5. The customer is obliged to carry out a quantity and quality check of the delivered product upon receipt and, in the event of any non-conformity, to contact the Supplier immediately and send a written notification of the non-conformity in accordance with the Supplier’s Complaints Procedure.

6.6. If the customer is in default in the payment of their obligations to the Supplier, the Supplier shall be entitled to suspend production and delivery under all running contracts until all obligations of the customer to the Supplier have been paid. Upon crediting of the last outstanding amount to the Supplier’s account, the agreed performance deadlines shall start to run from the beginning. In such cases, the Supplier is entitled to demand advance payment for their implementation – the performance periods then begin on the date of payment of the advance invoice – by crediting the Supplier’s account.

6.7. If the Supplier cannot meet its obligations directly or indirectly, for reasons beyond its control (such as war, threat of war, insurrection, sabotage, fire, terrorist attack or threat thereof, storm, flood, explosion, natural disasters, government regulations or restrictions of the European Union, strike, total or partial destruction of the Supplier’s plant or production line or that of its subcontractors, supplier deliveries, changes in customs regulations, import and export quotas, export or import bans, carrier failure) and which are capable of preventing the Supplier from performing the contract, the Supplier shall immediately notify the customer and agree on further action. The period of performance shall be extended accordingly. In such cases, neither contracting party shall be obliged to compensate the other party for damages incurred, including loss of profit.

7. Warranty Terms and Conditions

7.1. The products supplied are warranted for 6 months from the date of sale for entrepreneurs and 2 years for consumers, unless otherwise stated in the warranty card.

7.2. Recommended conditions for transport, storage of the product:

• Insertion in undamaged, original packaging
• Relative humidity of normal environment (50 +/- 5%)
• Temperature (22 °C +/- 2 °C)
• Storage away from direct sunlight, radiant heat
• Protection from ground or other moisture, contamination, weathering and mechanical damage
• Substances which may give off chemical vapours, in particular substances containing plasticizers or solvents, should not be stored with the products
• Storing products horizontally in discs
• Consuming the oldest products in stock first
• Repackaging partially consumed products in their original packaging

7.3. Recommended application and storage conditions for self-adhesive materials (unless otherwise specified by the Supplier):

7.4. Self-adhesive materials shall be applied to a flat, dry, non-greasy surface free of all contaminants, in an environment with the conditions specified in point 6.2 above.

7.5. The intended use of the product and method of application shall be consulted with the Supplier in advance.

8. Confidential Information, Confidentiality

8.1. The customer shall not disclose to a third party any confidential information obtained from the Supplier in connection with a purchase agreement, such as the price agreed between the parties. Confidential information also means any information or data obtained in the course of business cooperation.

9. Assignment

9.1. None of the rights or obligations of the customer under the contract relating to the sale may be assigned or transferred in whole or in part without the prior written consent of the seller.

10. Complaints

10.1. Complaints shall be governed by the Complaints Procedure of Epos spol. s r.o. dated 01.01.2025, published on: https://eposprint.cz/reklamacni-rad.

11. Miscellaneous

11.1. In selling all of its products, the Supplier assumes that the customer has made an independent and free decision as to their suitability for their intended use.

11.2. No waiver, claim, alteration or amendment of the foregoing conditions shall be possible or valid unless agreed in writing.

11.3. The terms and conditions agreed in a purchase agreement, an amendment to a purchase agreement or a confirmed written order shall prevail over these General Terms and Conditions. All other legal relations and obligations of the contracting parties shall be governed by the Civil Code 89/2012 Coll. in force in the Czech Republic.

11.4. Disputes arising from the supplier-customer relationship shall be resolved by the customer and the Supplier preferably by personal or written contact and litigation shall be considered as a last resort.

11.5. In cases where it is necessary to translate the contracts and these General Terms and Conditions into another language, it is assumed that the Czech version shall prevail for their interpretation.

12. Personal Data Protection

12.1. In accordance with the “GDPR”, i.e., Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter the “Regulation”), we inform you that we process your personal data to the extent necessary for the performance of the purchase agreement concluded with you, for sending marketing communications to the extent appropriate and for the performance of the public duties of the controller.

12.2. For more information about the GDPR, please visit our website www.eposprint.cz/gdpr.

13. Final Provisions

13.1. These General Terms and Conditions shall come into force on 01.01.2025 and shall be valid for an indefinite period of time. The Supplier reserves the right to change the General Terms and Conditions.

In Želechovice nad Dřevnicí, Czech Republic, on 01.01.2025

Mr. Filip Hanzlík
Executive